Terms and Conditions

Last updated: [Insert Date]

Welcome to Tamo Flowers Company! By accessing and using our website and services, you agree to comply with the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you must refrain from using our services.

1. General Information

• Company Name: Tamo Flowers Company
• Headquarters: Marrakech, Morocco
• Services Provided: We specialize in the delivery of flowers and gifts throughout Morocco.

These Terms and Conditions apply to all users of the site and services, including customers, browsers, vendors, and merchants.

2. Orders and Payments

• Order Placement: By placing an order with Tamo Flowers, you agree to provide accurate and complete information. It is your responsibility to ensure that all delivery details, including the recipient’s name and address, are correct.
• Pricing: All prices listed on our website are in [Currency] and include applicable taxes. Prices may vary depending on location and type of order.
• Payments: We accept payments via [Payment Methods: Credit Cards, PayPal, etc.]. Your payment must be received before your order is processed.
• Order Confirmation: Upon placing an order, you will receive an email confirmation. If you do not receive this email, please check your spam folder or contact us immediately.

3. Delivery Policy

• Delivery Areas: We deliver throughout Morocco, including major cities like Marrakech, Casablanca, Rabat, and more.
• Delivery Timeframes: Same-day delivery is available for orders placed before [cut-off time]. For orders placed after this time, delivery will be made the next business day. Delivery times may vary during holidays and special occasions.
• Non-Delivery: If we are unable to deliver your order due to an incorrect address or the recipient being unavailable, you will be notified, and a redelivery fee may apply.
• Special Requests: We do our best to accommodate special requests. However, specific flower arrangements or gift items may not always be available due to seasonal or local supply limitations.

4. Cancellations and Modifications

• Cancellations: Orders for same-day delivery must be canceled within 1 hour of placing the order to be eligible for a refund. For future orders, cancellations must be made at least 24 hours before the scheduled delivery time.
• Modifications: If you need to modify your order (such as a change of delivery address or recipient details), please contact us as soon as possible. Modifications may not be possible if the order has already been processed or dispatched.

5. Refunds and Returns

Please refer to our Refund and Returns Policy for detailed information on refunds, returns, and replacements.

6. Intellectual Property

All content on the Tamo Flowers website, including text, images, graphics, logos, and design elements, is the property of Tamo Flowers or its content providers. You may not reproduce, distribute, or use any of this content without our prior written consent.

7. Privacy

Your use of our website is also governed by our Privacy Policy. By using our services, you consent to the collection and use of your information as outlined in the Privacy Policy.

8. Limitation of Liability

To the fullest extent permitted by law, Tamo Flowers shall not be liable for any damages arising out of or in connection with the use of our services or website. This includes, but is not limited to, direct, indirect, incidental, punitive, or consequential damages.

We are not responsible for:

• Delays caused by third parties such as delivery partners.
• Orders that are not delivered due to incorrect information provided by the customer.
• Allergic reactions to flowers or gift items.

9. Force Majeure

Tamo Flowers is not liable for failure to perform its obligations if such failure is due to circumstances beyond our control, including but not limited to natural disasters, pandemics, strikes, or other unforeseen events.

10. Governing Law

These Terms and Conditions are governed by the laws of Morocco. Any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of the courts in Marrakech.

11. Changes to Terms and Conditions

Tamo Flowers reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our website and services constitutes acceptance of those changes.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

• Email: [contact@tamoflowers.com]
• Phone: [+212 661 849 147]
• Address: [marrakech allal lfassi ouface encg marrakech]